FAQ

Please find answers below to some of our most frequently asked questions.

Can’t find the answer you are looking for, please contact us.

Oops I’ve forgotten to place my order, can I still order my child’s photograph?

Yes, you can use your proof card to access the Harlequin Web Shop here. Scan your QR card or enter the URL and access code.

Where possible we will return your late order back to the School or Academy, alternatively we will ship to you directly via Royal Mail.

I’ve lost my Proof Card……can you help?

Please contact the School or Academy directly to request a replacement proof card / access details.

What Image Sizes do you provide?

For Individual and Sibling Portraits we supply Frame Ready print sizes; 6″x4″, 8″x6″, 10″x8″.

Vista and Team Photos are supplied in 15″x5″ Panoramic.

All images include Strut Mounts and are delivered fully assembled.

I have more than one child, can they have a photograph together?

The School or Academy organises the schedule on the day of the shoot,  please contact your School or Academy directly to confirm.

Can an Image Package contain Multiple Images?

Our 50/50 pack allows you to select two images (or a single) which provides a significant saving over buying two 8″x6″ prints individually.

All other prints packs are based on a single image only.

Who owns the © Copyright of my Images?

Harlequin Photography retains the copyright of any and all images it creates.

Printed images are supplied for your Personal Use Only, Images must not be copied or reproduced and cannot be used for any type of Commercial Use.

When purchasing Digital Images you are hereby granted license to use the image for Personal Use Only.

Can you edit my Childs photo?

Here at Harlequin we take a common sense approach to our work and we truly value your custom. Therefore we are happy to make minor edits to images under extenuating circumstances. For example; if your child has a cut or bruise that would otherwise ruin a perfectly good photo.

If you would like us to make an edit please opt to pay by cash, include a note inside your Proof Card envelope with your edit request and return to school.

NB: Please note, we are unable to edit a cut or bruise that passes through the hairline.

What payment methods do you accept?

The Harlequin online web shop uses Stripe as the payment provider. We accept Visa, Mastercard, American Express, Diners Club, Discover & JCB.

We no longer accept cash or cheques for ordering, all orders must be placed online.

If you have extenuating circumstances that don’t allow you to place an order online please contact us and we will do our best to help.

I haven’t received my order or my order is incorrect?

Oh dear, please contact us and we will do our best to put this right for you.

Please include full details of what you have or haven’t received.

I haven’t received my Digital Order?

PLEASE NOTE: Although we have an online system, we do not send digital images out immediately after purchase. The website displays low resolution previews only. Harlequin colour corrects, edits and removes minor blemishes from all digital images and as such digital orders are subject to our standard lead times.

We typically send digital images within 24 hours of the physical print products being returned to school. For late orders submitted after the return deadline you will need to allow up to 28 days for your order to be processed.

If this time has lapsed and you still haven’t received your order please check your email Spam/Junk folder or contact us.